Customer feedback made simple
Stop wasting time on surveys that no one answers. Get instant, valuable
customer feedback with a simple HTML link or QR code to improve your
retention rate and employee performance.
Understand how your customers feel about your service
Customer feedback is extremely important to your business success. evalyou8 is the perfect solution to gather this feedback, highlighting areas of concern or those that require commending, to ensure you always have happy customers.
With an intuitive UI and simple reports, this gives you the insights to implement new positive changes within your workplace.
evalyou8 in any industry
Hospitality
Get valuable customer feedback for employees in restaurants, coffee houses and bars with a quick scan of evalyou8's QR codes.
Retail
Let customers have their say in retail stores through scanning evalyou8 QR codes to get insightful feedback regarding in-store customer service.
Services
From car repairs to manufacturing and transportation, evalyou8 works great for tracking customer satisfaction in all areas of the service industry too.
Online Customer Support
It’s easy to integrate evalyou8 into your employees’ email signatures, making it a perfect solution to monitor employee performance in all forms of office-based customer service.
Why choose evalyou8?
Gain valuable feedback
Through evalyou8’s intuitive data reporting, users can understand trends in customer feedback and implement changes to improve customer satisfaction.
Improve performance
The evalyou8 leaderboard provides managers with an overview of staff ratings to highlight top performers, ensuring customers are always delivered the best service.
Identify training needs
Gathering essential feedback is a great way to identify specific areas within your company that need further development and employees who may require extra training.
Implement change
With evalyou8 reports, employers can quickly get a better understanding of staff performance and a more comprehensive view of their company’s relationship with customers.
How does it work?
Simple
Real-time feedback – Unique QR codes and simple HTML links perfect to share.
Feedback
Notifications on feedback sent to users and managers. Happy/Satisfied/Poor with optional comments.
Improve
Ratings and reports for all feedback, highlighting opportunities for improvement.
Reward
Resolve issues, retain customers and reward outstanding employee performance.
Tools to help your business succeed
evalyou8 is designed to be the complete solution for gathering real-time feedback, providing you with all the tools you need to strengthen your customer service and relationships.
Predefined feedback forms
evalyou8 offers 3 predefined feedback forms to get you up and running in no time. The feedback form selected is then linked to each user’s unique URL and can be placed wherever you want for customers to provide feedback such as email signatures, CRM or Helpdesk systems and via QR codes too.
Simple configuration
evalyou8 is a cloud-based solution with easy admin and configuration, preloaded with 3 feedback form templates to quickly get started. Simply invite individual team members to join or upload a bulk user CSV file so they can start sharing their unique feedback URL straightaway, wherever they have contact points with customers or clients.
Collect customer reviews with a scan
With the generated QR code, evalyou8 can collate customer feedback on the service received or even customer testimonials. By displaying the QR code on receipts, tables and screens, customers have an instant way to scan and rate the service they have received whether at restaurants, shopping outlets, public buildings and more.
Insightful reporting
evalyou8 collects staff feedback from customers and allows you to filter the results and download as a CSV file. This provides you with valuable insights into how well they are performing and highlight areas that need addressing. As an extra incentive, results can also be presented on a leaderboard to share with management or team members.
Streamline CRM share their thoughts on evalyou8
“Occasionally you’re so impressed by some tech that you want everyone to know about it. This is a super-easy way of capturing real-time customer feedback, called evalyou8 from iTS. We don’t resell it (maybe we should?), I don’t have shares in it, & I don’t have a friend/relative working there. But I do think it's fab. We’re already using it – it literally took 4 minutes to set up, its simple for customers (no irritating account set-up), great value for money, & an easy way to keep track of customer satisfaction.”
James Bogue,
Commercial Manager
