Help centre

Get in touch with our team for product enquiries and support.

UK & Europe: +44 (0)20 8869 1960
(09:00 - 17:30 BST)

USA & Canada: +1 708 364 1502
(09:00 - 17:30 CST)

Spain: +34 91 481 1864
(09:00 – 17:30 CEST)

evalyou8 support

Make the most out of evalyou8 and its features with useful getting started information, how to guides and subscription details.

evalyou8 is a feedback collection platform that allows organisations to gather and analyse customer feedback for individual team members through personalized feedback links. It helps improve service quality, recognise top performers and manage user insights efficiently.
You can invite users by navigating to User Management → Invite User. You can invite individuals or upload a CSV file for bulk user onboarding.
Each user receives a unique feedback link. When shared (e.g., in email signatures), customers can click and leave feedback using smiley-based ratings (Happy, Satisfied, Poor), along with optional comments.
Yes, you can customise your feedback page under Organization Settings → Feedback Form Customiser. You can update the logo, background colour/image, icon styles, and feedback text.
You can control this in the Feedback Settings. You may choose to collect name and email from customers, or hide those fields to allow anonymous feedback.
evalyou8 supports English, French, German, Polish, and Spanish. Users can set their preferred email notification language in Personal Settings.

Yes, you can assign Tags to users (like “Sales,” “Support,” “Engineering”) to enable filtered reporting in Leaderboard and All Ratings.
Organisation Owners can promote users to Admins and selectively assign access to features like User Management, Organisation Settings, and Subscription management.
The Leader board ranks users based on feedback scores (Happy = +1, Satisfied = 0, Poor = -1). It helps identify top-performing employees in your organisation.
Webhooks allow real-time feedback data to be pushed to third-party systems like CRMs or internal tools. You can configure webhook endpoints and manage them in Organization Settings → Webhook Settings.
Deleted users can no longer receive new feedback, but their past feedback is retained for reporting purposes unless you remove it manually.
You can reach out to our support team at support@evalyou8.com. We aim to respond within 24 business hours.