evalyou8 FAQs
Find answers to the most frequently asked questions.
What is evalyou8?
evalyou8 is a feedback collection platform that allows organisations to gather and analyse customer feedback for individual team members through personalized feedback links. It helps improve service quality, recognise top performers and manage user insights efficiently.
How do I invite users to my organisation?
You can invite users by navigating to User Management → Invite User. You can invite individuals or upload a CSV file for bulk user onboarding.
How does feedback collection work?
Each user receives a unique feedback link. When shared (e.g., in email signatures), customers can click and leave feedback using smiley-based ratings (Happy, Satisfied, Poor), along with optional comments.
Can I customise the feedback form?
Yes, you can customise your feedback page under Organization Settings → Feedback Form Customiser. You can update the logo, background colour/image, icon styles, and feedback text.
Is feedback anonymous?
You can control this in the Feedback Settings. You may choose to collect name and email from customers, or hide those fields to allow anonymous feedback.
What languages does evalyou8 support?
evalyou8 supports English, French, German, Polish, and Spanish. Users can set their preferred email notification language in Personal Settings.
What payment methods do you accept?
We accept major credit and debit cards through our secure payment provider, Stripe.
Do you offer a free trial?
Yes, we offer a free plan with few restricted accesses to the features. You can take subscription anytime to access all features.
What happens if my payment fails?
If a payment fails, you will receive an email notification. Your subscription will remain active for a grace period of 7 days, after which access may be restricted until payment is updated.
Can I switch from monthly to annual billing?
Currently, we only offer monthly billing. Annual billing may be considered in the future. Stay tuned for updates!
How do I add or remove users from my subscription?
You can manage the user count in User Management. If you add users, the updated pricing will be reflected in your next billing cycle. If you remove users, your subscription cost will adjust accordingly in the following billing cycle.
What happens if I remove users mid-billing cycle?
Your current billing remains unchanged. However, your subscription cost will adjust accordingly in the following billing cycle.
Can I transfer my subscription to another account?
No, subscriptions are linked to the registered organisation and cannot be transferred to another account.
What happens if I cancel my subscription?
If you cancel, your plan will remain active until the end of your current billing period. After that, your account will be downgraded to the Free Plan or marked as expired based on your plan type.
Will I lose my data if I cancel my plan?
No, your feedback data will be stored for 90 days after cancellation. After this period, your organisation and data will be deleted permanently.
Can I group users by department or role?
Yes, you can assign Tags to users (like “Sales,” “Support,” “Engineering”) to enable filtered reporting in Leaderboard and All Ratings.
What are Admin Roles and Permissions?
Organisation Owners can promote users to Admins and selectively assign access to features like User Management, Organisation Settings, and Subscription management.
What is the Leaderboard?
The Leader board ranks users based on feedback scores (Happy = +1, Satisfied = 0, Poor = -1). It helps identify top-performing employees in your organisation.
How do Webhooks work in evalyou8?
Webhooks allow real-time feedback data to be pushed to third-party systems like CRMs or internal tools. You can configure webhook endpoints and manage them in Organization Settings → Webhook Settings.
What happens when I delete a user?
Deleted users can no longer receive new feedback, but their past feedback is retained for reporting purposes unless you remove it manually.
What if I need help or have a technical issue?
You can reach out to our support team at support@evalyou8.com. We aim to respond within 24 business hours.
Can I reactivate my subscription after cancellation?
Yes, you can resubscribe anytime within 90 days to restore full access to your data.
How can I download my invoices?
You can download your invoices by navigating to the Subscription page and selecting the Manage Subscription option. This will redirect you to Stripe’s billing portal, where you can view and download all past invoices.
Do you charge taxes on subscriptions?
Taxes are automatically calculated by Stripe based on your location and applicable local regulations. The final pricing, including any taxes, will be displayed on the payment page.
Can I update my billing details?
Yes, you can update your billing information and payment method by using the Manage Subscription option on the Subscription page. This will redirect you to Stripe’s billing portal, where you can make the necessary changes.
Do you offer any discounts?
Currently, we do not offer discounts. However, we may introduce promotional offers or annual billing discounts in the future. Stay updated by subscribing to our newsletter or checking our pricing page periodically.
Is my data secure?
Yes, your data is fully secure. evalyou8 follows industry-standard security practices, including encrypted data transmission (HTTPS), secure authentication, and role-based access control. All payments are processed securely through Stripe, and we do not store any sensitive card information. We continuously monitor and update our infrastructure to ensure your data remains protected.
Do customers have to make an account to give feedback?
No, customers who provide feedback do not need to create an account. Each employee has a unique feedback link that can be shared (e.g., via email signature), and anyone can leave feedback using this link without logging in or signing up.
Can I get a demo of evalyou8?
Yes! If you’d like a personalised walkthrough or have questions before subscribing, please reach out to us here or email us at sales@evalyou8.com. We’ll be happy to schedule a live demo tailored to your business needs.
Will I be billed after I create an account?
No, creating an account is free and gives you access to our Free Plan with few restricted accesses to the features. You will only be billed if you choose to subscribe to a paid plan from within your account settings.